What should I do if my roof claim was denied?
Start by reviewing what was inspected and what was documented. If the first review only focused on shingles, a second opinion may help check for collateral damage and other overlooked storm indicators.
What if I see a ceiling stain but no roof damage?
A ceiling stain can come from roof leaks, plumbing, HVAC, condensation, or flashing issues. A roof inspection helps rule in or rule out roof-related causes.
What if I am not sure when the damage happened?
You can still request an inspection. Share what you know about recent storms, when you noticed the problem, and any photos or leak symptoms you have.
Can RAFTRx inspect roofs after heavy rain?
Yes, heavy rain can reveal leaks around valleys, flashing, vents, skylights, chimneys, and roof penetrations that were not obvious during dry weather.
Do you inspect AC fins and exterior metal?
When accessible and relevant, RAFTRx may look at exterior metal items such as A/C fins, vents, trim, gutters, downspouts, and other surfaces that can show hail impact.
Can roof damage be hard to see from the ground?
Yes. Hail bruising, lifted tabs, cracked seals, flashing problems, and soft metal damage may not be obvious from the yard. A closer inspection is often needed.
Does hail damage always mean I need a full roof replacement?
Not always. Some roofs need repair, some need monitoring, and some may justify replacement depending on the amount, location, age, and severity of damage.
Why is collateral damage important in a roof claim?
Collateral damage can help show that a hail or wind event affected the property as a whole. It may support the storm story when roof damage alone is difficult to see or was previously overlooked.
Can hail damage show up on garage doors?
Yes. Metal garage doors can show dents or impact marks from hail. Those marks may be part of the property-wide documentation after a storm.
Can RAFTRx review storm damage before repairs start?
Yes. Reviewing and documenting visible storm-related issues before repairs can help you understand the scope and avoid missing related problem areas.
What if I only need roof repair in Burns Flat?
RAFTRx can review repair needs such as missing shingles, leaks, flashing issues, pipe boots, vents, and localized storm damage before recommending the next step.
What should I send RAFTRx before a second-opinion inspection?
Helpful items include the claim decision letter, scope if available, date of loss, storm date, photos, videos, leak photos, and notes about what the previous roofer or adjuster inspected.
Can a roof inspection include attic signs?
If attic access is available and safe, checking for water stains, daylight, wet insulation, or ventilation issues can help understand leak sources.
Do former insurance agents make better roof inspectors?
Insurance background can help with documentation mindset. RAFTRx uses that perspective to look for the types of evidence, patterns, and property-wide details that are often important after a storm.
What should I show RAFTRx when requesting help in Burns Flat?
Share the property address, roof age if known, storm date, photos of leaks or missing shingles, ceiling stains, gutter granules, and any insurance or adjuster details you already have.
Are you public adjusters?
No. RAFTRx is a roofing company, not a public adjuster. We document visible roof and property damage and help homeowners understand the inspection findings and next steps.
How soon after a storm should collateral damage be documented?
Sooner is better. Early documentation helps capture visible damage before repairs, additional storms, oxidation, or normal wear make the evidence harder to interpret.
Why are granules in my gutters important?
Granule loss can expose shingles to faster aging and may indicate hail impact, old shingles, or storm wear. It is one clue that should be reviewed with the overall roof condition.
Do I need a roof inspection if my roof is not leaking?
Yes, a roof can have storm damage or wear before an active leak appears. An inspection helps identify visible issues early, especially after hail or high winds.
Is a roof estimate the same as an insurance claim estimate?
No. A contractor estimate explains repair or replacement scope and cost. An insurance estimate is issued by the insurance company or adjuster under your policy terms.
Should I wait for another storm before checking my roof?
No. Waiting can allow minor issues to become bigger leaks. If you suspect roof damage now, it is better to request an inspection and understand the condition.
Is a free roof inspection really free?
The inspection request is free and no-obligation. Any repair or replacement work would be discussed separately after the roof condition and scope are reviewed.
Can you give me documentation to show my insurance company?
RAFTRx can provide inspection findings, photos, notes, and roofing recommendations. The exact format may vary by inspection, and insurance decisions remain with the carrier.
Do you answer questions before I book?
Yes. Use the form to describe your concern and RAFTRx can follow up about the best inspection or estimate option for your roof.