What should I do if my roof claim was denied?
Start by reviewing what was inspected and what was documented. If the first review only focused on shingles, a second opinion may help check for collateral damage and other overlooked storm indicators.
Can RAFTRx reopen my denied insurance claim?
RAFTRx does not control insurance claim decisions and does not guarantee reopening or approval. We can inspect the property, document visible storm evidence, and help you understand what may have been missed.
What if I am not sure when the damage happened?
You can still request an inspection. Share what you know about recent storms, when you noticed the problem, and any photos or leak symptoms you have.
How soon after a storm should collateral damage be documented?
Sooner is better. Early documentation helps capture visible damage before repairs, additional storms, oxidation, or normal wear make the evidence harder to interpret.
Can RAFTRx help after an underpaid roof claim?
RAFTRx can review visible damage and documentation gaps so you better understand what may have been missed. We do not control supplement or claim outcomes, but better documentation can help clarify the conversation.
Do you inspect AC fins and exterior metal?
When accessible and relevant, RAFTRx may look at exterior metal items such as A/C fins, vents, trim, gutters, downspouts, and other surfaces that can show hail impact.
Do you inspect commercial roofs too?
Yes. RAFTRx can review commercial roofing concerns, leaks, storm damage, maintenance needs, and replacement planning depending on the building and roof type.
Do you help with previously denied roof claims?
Yes. RAFTRx can provide a second-opinion inspection focused on roof damage, collateral damage, photos, and organized documentation. We cannot guarantee a claim decision, but we can help identify evidence that may have been missed.
Are you public adjusters?
No. RAFTRx is a roofing company, not a public adjuster. We document visible roof and property damage and help homeowners understand the inspection findings and next steps.
How long does a roof inspection usually take?
Many roof inspections are fairly quick, but timing depends on roof size, slope, access, damage concerns, and whether interior leak areas also need to be reviewed.
Can RAFTRx help after a recent hail storm in Sterling?
Yes. RAFTRx can help Sterling homeowners review possible hail damage, storm exposure, roof leaks, missing shingles, and replacement or repair questions.
Do roof inspections include photos?
When possible, photo documentation can help explain visible conditions, damage indicators, repair needs, and areas that may need closer attention.
Why does RAFTRx say the storm hit more than your roof?
Because hail and wind often leave signs across the property. Gutters, garage doors, downspouts, screens, vents, and soft metals may show visible evidence even when roof damage is harder to understand.
Can a roof inspection help when selling a home?
Yes. A pre-listing roof inspection can help identify repair issues, storm concerns, or replacement questions before they become negotiation problems.
Why is collateral damage important in a roof claim?
Collateral damage can help show that a hail or wind event affected the property as a whole. It may support the storm story when roof damage alone is difficult to see or was previously overlooked.
Do newer roofs get hail damage too?
Yes. Newer roofs can still be damaged by large hail, wind, flying debris, improper installation, or impact to vents, gutters, flashing, and ridge areas.
What phrase best explains the RAFTRx inspection approach?
A simple way to say it is: roofers look up; we look everywhere. RAFTRx inspects the roof and the surrounding property for overlooked storm evidence.
Can I submit photos before scheduling?
Yes. Photos of roof damage, ceiling stains, gutters, shingles, and storm evidence can help RAFTRx understand your concern before the inspection.
Can wind damage shingles even if there was no hail?
Yes. High winds can lift, crease, loosen, or remove shingles. Wind can also expose nails, open seams, and create areas where water can enter later.
What does “Where others see a roof, we see the entire claim” mean?
It means RAFTRx looks beyond the shingles. We inspect the roof and the surrounding property so homeowners get a clearer picture of the total storm damage evidence.
What should I send RAFTRx before a second-opinion inspection?
Helpful items include the claim decision letter, scope if available, date of loss, storm date, photos, videos, leak photos, and notes about what the previous roofer or adjuster inspected.
Can downspouts show hail damage?
Yes. Downspouts often show dents from hail impact, especially on exposed sides of the property. RAFTRx checks them during collateral damage inspections.
Should I get a roof inspection in Sterling after hail?
Yes. If hail passed through Sterling, a roof inspection can help document bruised shingles, granule loss, soft metal dents, lifted tabs, damaged vents, and other visible storm indicators before small issues become leaks.
Why are granules in my gutters important?
Granule loss can expose shingles to faster aging and may indicate hail impact, old shingles, or storm wear. It is one clue that should be reviewed with the overall roof condition.